Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be shown to not match the proof that was approved prior to printing or shown to have arrived after the start date of your event.

Please do not send your purchase back without contacting Big Event Signs first.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Depending on where you live, the time it may take for your exchanged product to reach you may vary if an exchange is approved by both parties.

Return Procedure

• If, for some reason you think that the delivered product is defective, incorrect, missing accessories, and so on then please follow the steps below:
  1. Send us your product images with order no. at ordes@bigeventsigns.com with a short description of your problem. Our Sales Representative will reach you within 24 hours (or the next business day if on a weekend).
  2. You can call us directly at (703) 398-5343, and our Sales Representative will review the issue. Upon verification of the mistake, we’ll remake the product for you.
  3. When the return is approved, please write your order number on the label or the package near the label to ensure smoother processing of your return.

Return Window

• When an error has been confirmed, (upon following instructions under ‘claims’) we will make every attempt to promptly reprint the order. We will process the reprint order exactly as you had originally requested minus any errors that we made. We will not change the product, the logo or artwork, or the imprint color when processing the reprint.

Important:

1. The customers will have 30 days from the date of delivery of products to file a complaint.
2. The customer must contact us about the complaint. A written complaint via email along with supporting pictures showing the error has to be sent to us for investigation. (Product received, packaging, etc. )
3. If the error is confirmed by the factory, customer will have to return back the entire order as per the original quantity shipped to them to claim the full refund. Customers will have to ship the package back via ground shipping at their own expense. The refund will be processed within 7-10 business days once the order has been returned.
4. If the customer opted for a replacement, the order will be exactly made as per the original order details rectifying the errors only. We will send a remake order to the customer within 7-10 business days.

Refund Method

• The customer will have to ship the package back via ground shipping at their own expense. Refund will be processed upon return of products and once the issue has been confirmed, the customer will receive the refund within 4 to 5 days.

Responsibility for Return Shipping Costs

• The entire order must be returned back to the company by the customer in its original quantity as per the invoice of the actual order for a full refund to be claimed. The customer has to return the product back, at their shipping cost for a full refund.